RBI Draft PPI Guidelines Strengthen Trust, Balance Innovation with Consumer Protection

 

“The RBI’s draft PPI guidelines are a timely step to strengthen trust and discipline in the digital payments ecosystem. As the market evolves, clearer guardrails around security, grievance redressal, and issuer norms are critical for sustainable growth.

 

While UPI leads retail payments, PPIs continue to serve distinct, high-utility use cases. In many parts of the country, their relevance is further amplified through assisted models that bridge trust and access gaps. Sharper clarity on limits and usage reinforces their role as transaction instruments.

 

Overall, the approach strikes the right balance between enabling innovation and ensuring consumer protection.”