Nabarangpur, Nov 5 (UDN): : A district-level joint public grievance redressal camp was organised at the Nabarangpur Municipality Office on Monday with the objective of addressing various problems, grievances and concerns raised by the general public. The camp was jointly chaired by District Collector and District Magistrate Smt. Madhumita and Superintendent of Police (SP) Shri Kashyap Partha Jagadish.
The grievance redressal camp provided an opportunity for people from different parts of Nabarangpur district to directly present their individual and collective concerns before the district administration and police administration. During the programme, a total of 50 complaints were received, including 43 individual grievances and seven community-level complaints submitted collectively on behalf of different villages.
During the hearing, District Collector Smt. Madhumita personally interacted with the complainants and patiently listened to their problems, demands and concerns. She also sought necessary information, relevant documents and clarifications from the concerned departmental officials to understand the actual circumstances surrounding each complaint. Emphasis was laid on examining every grievance individually and taking appropriate action in accordance with the prevailing rules and government guidelines.
The Collector directed the concerned officials to examine the complaints seriously and ensure that necessary steps were taken after verifying the facts and circumstances. The importance of proper coordination among different government departments was also highlighted to facilitate the timely resolution of public grievances.
Similarly, Superintendent of Police Shri Kashyap Partha Jagadish heard complaints relating to law and order, policing and other police-related matters raised by members of the public. He reviewed the issues brought before him and advised the concerned police officials to examine the relevant information and take appropriate action in accordance with the law. The police administration’s role in addressing public concerns and ensuring effective grievance redressal was also emphasised.
Several senior district-level officials attended the programme and actively assisted in the grievance hearing process. Among those present were Divisional Forest Officer Udayan Subuddhi, Additional District Magistrate Dr. Pramod Kumar Pushti, Chief Development Officer-cum-Executive Officer of the Zilla Parishad Shri Biranchi Narayan Darwan, Sub-Collector Shri Prakash Kumar Mishra, District Information and Public Relations Officer Shri Prahallad Khosla, and Executive Officer of Nabarangpur Municipality Dr. Ashok Kumar Karna. Besides them, district-level officers and employees representing various government departments were also present to facilitate the hearing and examination of the complaints.
The participation of officials from different departments helped ensure that the grievances could be examined with the involvement of the concerned authorities. Such joint public grievance redressal camps serve as an important platform for strengthening direct communication between citizens and the administration. Through these camps, people get an opportunity to approach senior administrative and police officials without having to depend entirely on lengthy departmental procedures.
The initiative also helps the district administration identify public problems, understand local requirements and improve coordination among different government departments. By bringing the District Collector, Superintendent of Police and other senior officials together on a common platform, the grievance hearing process aims to make public service delivery more accessible, transparent and responsive.
Special emphasis was placed during the camp on giving due importance to every complaint, conducting prompt investigations, taking necessary action within the stipulated time frame and providing appropriate information to the complainants regarding the progress and outcome of their applications.
The district administration reiterated the importance of addressing public grievances in a timely and effective manner. The joint grievance redressal camp at the Nabarangpur Municipality Office was therefore an important step towards strengthening citizen-centric governance, improving administrative accountability and ensuring that the problems and concerns of ordinary people receive proper attention from the concerned authorities.
A total of 50 grievances, comprising 43 individual complaints and seven collective village-level complaints, were registered during the district-level joint public hearing.
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