Bhubaneswar, Oct 6 [UDN}:The #Saharsathi initiative has emerged as an innovative step towards providing citizens with accessible, prompt and accountable municipal services.
Through this 24×7 helpline facility, citizens can register complaints related to various municipal services and receive timely assistance for their resolution. The system is designed to make the grievance-redressal process more responsive and citizen-friendly.
Importantly, citizens are also provided with SMS updates at every stage of the complaint-resolution process, enabling them to track the progress of their complaints and remain informed until the issue is resolved.
The initiative aims to strengthen transparency, accountability and efficiency in urban civic service delivery while making it easier for city residents to access municipal authorities.
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