Bhubaneswar, 13th Sept 2025: From July 28, there will be significant reforms in power services. The Odisha Electricity Regulatory Commission (OERC) has issued a notification indicating that changes are on the way.
As part of this, feedback from around 1 crore consumers across the state has been collected by September 9.
The OERC notification contains several important points regarding electricity services.
Key Highlight: Immediate Response Requirement
If a consumer makes a call regarding a power issue, the electricity distribution company must respond within 3 minutes.
If the distribution company fails to respond within this time frame, a penalty will be imposed.
Similarly, if the complaint is not properly registered or addressed within 5 minutes, further consequences will follow.
This is part of the new measures aimed at improving accountability and service standards in the power sector.
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