With its newly launched Agentic EX, Kapture empowers enterprises and their employees to improve productivity and save time on searching, task-switching and navigating support systems.
India, June, 2025: Kapture CX, India’s leading GenAI-powered CX automation platform has recently announced the launch of Kapture EX, an AI-first solution that unifies workflows, communication and assistance across departments. The platform combines AI-powered workspaces, autonomous agents and service desk automation to provide a seamless enterprise experience.
In the present, enterprise employee experience is highly fragmented due to tool fatigue, disjointed systems and inefficient support mechanisms. Unlike traditional tools that bolt on AI, EX is designed as and AI-native solution to bring intelligence to every interaction and eliminate the chaos of disconnected systems. It helps employees reclaim 60–90 minutes every day by reducing time spent on searching, task-switching and navigating support systems.
Commenting on the launch announcement, Sheshgiri Kamath, CEO and Co-Founder of Kapture CX said, “AI should be embedded at the core of enterprise workflows—not siloed. With Kapture EX, we’re not just automating support but redefining how work happens across departments, unlocking time and intelligence at scale.”
The workplace has become bloated with point solutions as employees spend more time switching apps than solving problems. Hence, Kapture has come up with a game-changing Agentic EX solution that is the antidote to digital sprawl in unifying work, knowledge and assistance into one coherent and intelligent system.
Unlike legacy systems that retrofit AI, Kapture EX is engineered as an AI-native platform that integrates multi-model LLMs and agentic capabilities from the ground up, with multi-model support (GPT, Claude, Gemini), agentic workflows and context-aware service automation. It works as an AI workspace for the modern enterprise that handles chat to documents and tickets to analytics.
Currently, Kapture has rolled out Agentic EX with several large enterprises with two organizations already expanding to full-scale, company-wide deployment. The company has deployed it across BFSI, IT services, Retail and Global Capability Centers (GCCs) to streamline internal workflows and enable centralized yet scalable operations through intelligent agentic workflows.
Kapture EX operates on a modular subscription basis that allows enterprises to scale based on use cases AI Workspaces, Intelligent Service Desk and Full Suite Deployment. With built-in enterprise compliance (ISO, GDPR, SOC 2) and role-based access controls, it ensures secure and compliant deployment across geographies.
“We’re not building just another SaaS product. Kapture EX is the AI layer for the modern enterprise and is deployable across HR, finance, IT, and sales. It makes your people faster, your processes smarter, and your platforms AI-ready,” Kamath added.
Building on the early momentum, Kapture is planning for a phased industry-specific launch scheduled for Q3 2025. By moving into full-scale deployment, it aims to become the operating system for intelligent enterprise experience where work, knowledge and assistance combine in one intelligent interface.